Ford of Kirkland Customer Testimonials

Dear Travis and Adam:

This note about Ford of Kirkland will be brief, as I know you have greater issues. In these very uncertain economies and specifically the automobile industry, and all the negativity, I would like to let you know how much I enjoy my relationship with Ford of Kirkland.

Four years ago I purchased my F-150, and it was a rather rocky purchase to say the least. (I believe this was AuotNation?). Shortly after that time, the Whelan family assumed ownership, and have put in place a remarkable team of individuals that show me the great side of FOMOCO.

Like all other successful firms, this comes from the top, and I just want you to know how much I appreciate the team at Ford of Kirkland, and know that my next purchase will be from them.

Thank you, Steve
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"Dear Jim, we want to thank you so very much for the help in getting our son's 94 Ford Explorer repaired...we so appreciate your help and want to continue a relationship with your dealership. We do have 3 Fords and will continue to service them with you...it was especially helpful allowing us to use your loaner truck for a day or two during service work!"
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Hi,

With a new teenage driver in our family, we were in the market for a third vehicle. Out intent was to find a used Civic, Corolla or possibly Focus for around $5,000.

We were either finding cars that had too many miles or costing 10K+. Upon seeing your ad in Friday's PI, I called FOK and was connected with Sam Snyder. He answered my questions about whether the rebates & discounts were real & whether it truly covered the full inventory of Focus cars. He was polite & straight-forward with the information. My wife and I went to FOK on Saturday to meet with Sam. We found our experience with him in person to be the same. We reviewed the inventory, took a test drive and then finalized pricing. We found it impossible to pass up buying a new car with your discounts for less than comparable used vehicles. Having driven Fords for company cars for a while I am comfortable that we will be satisfied with the ownership experience.

I am guessing were there about 2 hours total. Everyone with whom we interacted was pleasant & made the experience a positive one. Please pass along out thanks to Sam & the credit manager.

Sincerely, Dave & Cathi Bublitz
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Hi RJ,

I wanted to thank you again for helping us purchase this Edge - it totally rocks! There are so many things I just love about this vehicle that I could write a few pages outlining the love!

I have to say that the double panoramic moon roofs are just fantastic. It's amazing to be able to look up and see stars (when the weather permits) - and I have to say that we've enjoyed it even more than the Cobra Convertible! (The kids were always too cold and too wind-blown when they were in the back of the Cobra.)

We really enjoy the stereo/sound system and have been playing around with MP3 players and the Sirius. I don't think we've really listened to FM or AM yet! I love the Microsoft Sync! Folks have been so impressed at the great integration with the iPhone when making calls or changing music. Plus - it's fantastic to be able to change music on the fly and on a whim via voice commands!

Last night we used the Nav for the first time as we were doing our first pick up of our Full Circle Farm produce. Typically I would have used the mapping program on the iPhone which would have been problematic given that it was nearly 6 pm and dark outside. The Nav system totally rocked! I can tell that we will use this a lot (especially since I have a tendency to get lost when I'm in Seattle and trying to get home!)

All said, we are really enjoying this Edge and I thought you may want to know about it! Again, thanks a lot for hooking us up! (I think it goes without saying since we've purchased 2 other vehicles through you - but - we love you guys at Ford of Kirkland!)

Thanks, Susan
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Hi Jim,

I just wanted to say you weren't kidding when you told me how great your guys are. Yuzo has given me outstanding service. He is professional, very knowledgeable, and represents your dealership extremely well. I will definitely remember to direct all my new nursing friends at LWTC over your way. And I will definitely be back & will come and say "hi" next time I'm in.

- Susan Hamilton
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Dear Jim,

Just a quick note to thank you for having service consultants like Jim Cox. I just had my F-150 diagnosed and repaired, and Jim and his team did a terrific job. This came after a brutal appointment at Ford of Bellevue, where they had no idea what the problem was, but "suggested" I purchase a $700.00 kit that would supposedly change the pitch angle of the drive shaft, when in fact, as Jim determined it was in fact the clutches in the rear differential.

I reside in Medina, and wish you also owned the Bellevue store! Until you do, I will bring my truck to Kirkland and Jim Cox.

- Thank You, Steve Brustkern
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Jim,

I just want to let you know that one of my friends came up last weekend and bought a Mustang. She is very happy and said that Dan and Sam were awesome. She said it was the best car buying experience that she had ever had.
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Hey, we did the race for the cure couple of weeks ago...nice touch Ford Of Kirkland....love the Warriers in Pink!! we all carry the "symbols" card you guys gave out!!!!

- Charla Kowalski
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I just want to let you know that one of my friends came up last weekend and bought a mustang. She is very happy and said that Dan and Sam were awesome. She said it was the best car buying experience that she had ever had.

- Lynn Christensen
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" I just wanted to pass on what a wonderful employee you have at Ford of Kirkland. This outstanding employee is a true example of knowing and showing great customer service. "

- Vicky
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"THE EXPERIENCE OF PURCHASING OUR CAR FROM ROBERT (RJ) JOHN WAS EXCEPTIONAL.
Ford of Kirkland sales personnel, and any individuals dealing with customers, should take note of RJ's customer service skills and demeanor in relating to his customer. We appreciate how he consummated the sale without using pressure tactics while displaying great patience, how he made us an integral part of the process and especially the way he treated both my wife and I equally, unlike our last car purchase from another Ford Dealership. We have a very positive view of Ford of Kirkland Dealership based on this experience. A bonus, was his ability to assist with the finance paperwork reducing our wait-time since you were handling a couple of other customer transactions at the time."

- Rich and Arlene Gamache
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"This was the SWEETEST DEAL EVER!!! The whole process took maybe one and a half hours total. The salesman at Ford of Kirkland was a gem of a guy. He got me very a low interest rate. I rate them A++++++++++"

- Douglas McLean, Lynnwood, WA
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"Ford of Kirkland is great; this is the second vehicle I have purchased with them. They are professional, courteous and wonderful to deal with. And of course I love my new hybrid! I have been a ford customer for many years; I am so pleased that Ford is offering a vehicle that I feel so good about owning. Many thanks."

Sincerely,
Margareta Germeau
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Great Truck! Good Sales Experience!

- anonymous
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"We enjoyed our car buying experience very much and loved our salesman and whole staff were helpful and wonderful."
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"This is the 5th vehicle we have purchased from Ford of Kirkland and the 5th car from Raleigh Fouch."
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You can see these and other customer testimonials inside Ford of Kirkland's full featured commercial website at:
http://www.fordofkirkland.com/default.aspx?html=testimonials.html&a...